VISION 

To be a world-class service provider in airport operations and management. 

MISSION 

To develop and manage airports on sound business principles with due considerations to the interest of our stakeholders. 

We conduct ourselves in an honest, ethical, transparent, consistent and fair manner in all our activities. Accountability We take responsibility for all our actions. Teamwork We encourage and value the contribution of our team members at all levels in pursuit of excellence. Alliances and Membership The NAC is a member of the Airports Council International (ACI), and the International Air Cargo Association (TIACA). 

The NAC is a national corporate member of the Namibia Chamber of Commerce & Industry (NCCI), and given its central role in the tourism sector, the NAC has representation on the Marketing Committee of the Namibia Tourism Board. Strategic Focus NAC recognizes the need for a strategic corporate focus to better enable it to serve its clients and improve its financial sustainability. 

The company is guided by high standard of ethics and integrity in dealing with its stakeholders. Consequently the Airports Company Act, Act 25 of 1998, Namibia's Vision 2030 and Performance Agreement with the shareholder guide its strategy, in addition to other industry benchmarks and guidelines. 

Key focus areas for the NAC Infrastructure development, maintenance, technology and modernization Aeronautical revenue growth – passengers, cargo and aircraft movements Commercial revenue growth – parking, advertising, car rentals, retail and property Cost efficiencies and internal processes Human capital development Employment Equity The NAC is committed to conforming to the Affirmative Action Act (AAA), Act 29 of 1998. 

The company addresses socio-economic imbalances by giving priority to the employment of designated groups as defined in the Affirmative Action legislation. Trade Unions/ Industrial Relations The company has a recognition agreement with the Namibia Public Workers Union (NAPWU) that is also the largest union in the country. 

Consultations take place on matters concerning employees, human resource policies, and changes in conditions of employment, salary and wages reviews, amongst other things. Revenue enhancement The NAC has developed a balanced retail mix at its international airport, to enhance the air travelers and airport users' shopping experience. 

Other strategies to enhance commercial revenue involve the initiation of tenders through which returns from such retail or other commercial opportunities are optimized through a competitive bidding process. The steadily growing passenger and aircraft movements resulted in the need for bigger and improved terminals and increased retail space. This will eventually attract more passengers and connections resulting in more meeters and greeters at our airports. 

The following business operations can be found at some NAC airports: Ground Handlers, Gift Shops, Business Lounge Advertising Concession Restaurants, Duty-Free Kiosks, Car Rental Operations, Business Offices, Hangar Operations, Aircraft Maintenance Facilities, Aviation Fuel facilities.