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In May, 1995 Skylink moved to the new office which is located in the prime business center - TDFL Building - Opposite Movenpick Royal Palm Dar Es Salaam Hotel - Ohio Street / A. H. Mwinyi Road. Mission Statement Skylink Travel & Tours Limited is a service oriented provider of value added ticketing and hotels agency.
Our mission is to improve continually our products and services to meet our customers' needs, allowing us to prosper as a business and to provide reasonable returns to the general public at large.
Our Vision
To be the leading and most dependant travel related Management company in Africa that sets the standards for professionalism and reliability to its customers.
Our Values Commitment:
As specialists in corporate travel, we are confident in our ability to provide prompt and efficient Travel Management services and solutions to your business or organization.
• We have a team of well trained and experienced Travel Consultants to handle your day-to-day travel requirements, and a designated Account Manager who will be responsible for your long-term needs.
• We are committed to meet your travel needs with the most convenient option and the lowest available rates hence ensuring substantial savings on your travel budget.
• We provide a comprehensive Management Information System that allows you to monitor your travel spend. Financial reporting enables us to negotiate supplier deals on behalf of our esteemed customers. These deals have proven to have saved substantial amounts of our clients' travel budget.
• We can help you to create or amend your travel policy to ensure maximum cost effectiveness without compromising on traveler comfort. We will then police this policy for your company to ensure compliance.
• We are committed to extend our travel services to your staff and their families so that they too can share in the benefits of dealing with UNIGLOBE Skylink Travel and Tours.
Empowerment:
UNIGLOBE Travel is the world's largest single brand travel franchise organization with more than 750 locations in over 32 countries across North and South America, United Kingdom, Ireland, Guernsey, Europe, South Asia, China, Japan, Africa, and the Middle East.
Each UNIGLOBE Travel agency franchise is independently owned and operated, enabling it to more closely identify and work with the community it services.
UNIGLOBE Skylink Travel and Tours is a committed to being an equal opportunity organization which keeps our major criteria to the fore, i.e. that of business competence, dedication, enthusiasm and the ability to focus on and meet the needs of our clients.
We work exceptionally hard towards building and maintaining relationships with our clients that is of mutual understanding and respect. Once we enter into a partnership you will be working with a well trained, dedicated and empowered team who will ensure on a day-to-day basis that we are not only meeting but also exceeding your expectations.
Integrity:
Our Vision is to be the leading and most dependable travel management Company in Africa that sets the standards for professionalism and reliability to its Customers. In order for us to achieve this, our prime focus is to ensure that we have rigorous systems and policies put in place.
Our ultimate goal is to provide a seamless, prompt, superior and accurate service to our esteemed customers. In this section of our proposal, we outline the services, systems and policies on which our agency is based.
UNIGLOBE SKYLINK TRAVEL AND TOURS operates under the following principles:
Expert Professional Assistance.
UNIGLOBE SKYLINK TRAVEL AND TOURS workforces are professionals. They are carefully screened and trained in our ongoing system-wide training courses hence are well qualified to serve our clients.
Qualified Consulting
Our Team at Skylink is objective in expressing opinions when counseling clients and are careful to avoid misrepresentation and overstatement.
Service and Performance
Employees have the experience and background to find the most convenient and economical service to fulfill a client's needs and expectations. We ensure that all available options are presented to our esteemed customers.
Up-to-Date
Every staff at our organization receives continuous inputs on trends and developments in the travel industry and is up-to-date on travel services.
Confidentiality
UNIGLOBE SKYLINK TRAVEL AND TOURS offices are trained to conduct business with transparency, fairness and integrity, every transaction is confidential. Our advertising is an accurate representation of the qualities of travel services and its related products offered.
Client Satisfaction
To assure client satisfaction our association offices promptly investigate every complaint and will help to secure the adjustment that is appropriate.
Quality and Excellence
UNIGLOBE Skylink Travel and Tours has been accredited to ISO 9001:2008, further demonstrating our commitment to quality and excellence in service delivery.
With a network of 8 branches within Tanzania and an Associate Branch in New York, UNIGLOBE Skylink Travel and Tours has established a system of quality control that sets new standards for quality and excellence in the industry. Being a member of the UNIGLOBE franchise provides our esteemed customers access to over 750 UNIGLOBE contact locations worldwide.
With UNIGLOBE Travel Manager we have combined sophisticated computer technology with hands-on involvement to ensure that our clients receive the lowest possible airfare and the maximum travel policy compliance.
Our Account Management program offers UNIGLOBE Skylink Travel and Tours clients the benefits of our extensive management experience in areas of service configuration, telecommunications, account implementation, management information development and travel industry trends, benchmarking and best practice programs.
Team Work
Serving the needs of our corporate and leisure travel clientele is both challenging and very rewarding. Our people incorporate teamwork combined with creativity, adaptability, efficiency and accuracy and a great attitude to make it feasible to provide the highest levels of attentive service to our ever-expanding Corporate Travel clientele.
Our experienced staff has a varied and extensive knowledge of the industry, this experience and background enables them to find the most appropriate and economical service to fulfill the needs our clientele, putting attention to detail and ensuring over happy customers.
Our team receives continuous input on trends and developments in the travel industry and is up-to-date on travel management services. With a network of eight branches within Tanzania at strategic locations gives
UNIGLOBE Skylink Travel and Tours the platform to achieve the most extensive travel management services in the country. We are delighted that so many of our customers come back to us year after year.
Affiliations
UNIGLOBE Skylink Travel & Tours Limited is affiliated to the following bodies:
IATA - International Air Transport Association as an IATA Accredited Member.
UFTAA - Universal Federation of Travel Agents' Association as a Member.
ASTA - American Society of Travel Agents as International Active Member.
TASOTA - Tanzania Society of Travel Agents as a Member.
TATO - Tanzania Association of Tour Operators as a Member.
WCST - Wildlife Conservation Society of Tanzania as a Corporate Member.
SKYLINK RENT A CAR LTD, an associate company of UNIGLOBE Skylink Travel & Tours Ltd dealing with all car rentals within Tanzania and operating as AVIS RENT A CAR Licensee. Perhaps more than any other car rental companies, Skylink operates from a prestigious location and where better service and quality cars are guaranteed.
We are also the Agents of EMIRATES HOLIDAY, A division of Emirates Group a pioneer and market leader in outbound group travel.
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