OPENVIEW BUSINESS SYSTEMS

Computers & IT
  • Nairobi, Kenya

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OPENVIEW BUSINESS SYSTEMS

Computers & IT

Nairobi, Kenya

OpenView Business Systems Limited (OpenView) is a world-class Information Technology (IT) solutions company serving the corporate market segment in East Africa. The company was founded in 1998 following extensive consultation with leading IT Industry stakeholders and corporate clients in Kenya. OpenView has developed the ServiceAgent application, a customer relationship management system (CRSM) which offers excellent functionality for IT helpdesk users. ServiceAgent runs on Microsoft SQL server and is able to log all customer calls and escalates issues to managers within preset critical timeframes set by the customer.

 
OpenView Business Systems Limited (OpenView) is a world-class Information Technology (IT) solutions company serving the corporate market segment in East Africa. The company was founded in 1998 following extensive consultation with leading IT Industry stakeholders and corporate clients in Kenya.

Computer Dealer in Kenya

The findings at the time indicated that customers were generally dissatisfied as a result of the poor levels of service offered and their needs being inadequately served. In addition, customer service was found to be a major influencing factor in IT buying decisions. Based on these understandings, OpenView began its operations ensuring that customer satisfaction was its number one priority. In only five years of business, OpenView has become one of Kenya's leading IT concerns with an enviable list of blue chip clients.
 
OpenView's success can be attributed to its customer-centered business approach, an innovative practice that has radically transformed the IT Industry in Kenya. This is very much in line with OpenView's credo "to live with the customer", and the basis for the company's mission, values and culture.

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