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Services
Quantum Solutions Ltd has a team of highly skilled engineers, and effective help desk and a well-equipped workshop. This has always enabled us to effectively offer the following services:
Service Level Agreements:
We offer both hardware and software Service Level Agreements (SLA). Our client base cuts across various industries – Financial, Service, and Hospitality. We also have contracts with some of the largest NGO's and Government Parastatals.
A list of our reference sites can be made available upon request.
HP Warranty Service and Support:
After satisfactorily meeting the strict requirements, our technical team was presented the HP Service and Warranty Center status. No matter where you purchased your HP hardware, and for as long as it is through the authorized channel, we will service and repair your hardware according to the HP warranty obligation (if the hardware is on warranty).
We also source for HP parts and repair faulty equipment whose warranty has lapsed.
Software Support:
Our software engineers are always ready to attend to your software requirements. Be it a new installation or a support call. We also give telephone support when necessary and in situations that can be resolved on phone. This enhances our policy to strive to maintain customer uptime at all costs.
Our well equipped team can cater to : Hardware Failures, Viruses and Spyware, Data Transfers, Network Outages, Equipment Selection, Obsolescence, Emergency Onsite Repair, Equipment Updates, Preventive Maintenance, Backup Testing, Data Recovery, Disaster Recovery Planning and System Monitoring.
Our team boasts certified Microsoft engineers who are also certified on the HP server, desktop and mobile platforms
Hardware Support :
Our hardware support covers service and repair of the following hardware product range: HP; TallyGenicom; Epson; APC amongst others. We also repair parts at component level: Boards, Power Supply Units, amongst many more
Over 100 corporate organizations of all sizes already benefit from our solutions and first-class support. Our vision and dedication to quality and efficiency has taken us from strength to strength in the East African region.
From its inception in 2003, Quantum Solutions Ltd has evolved to become become a major products and technical solutions provider in the ICT industry.
Our concetration covers sales and service and repair of the following hardware product range: HP TallyGenicom Epson APC amongst others. We also repair parts at component level: Boards, Power Supply Units, amongst many more
